7-day Policy for Return and 14-day Policy for Exchange All IDOLWATCHES.BIZ Products!
IDOLWATCHES.BIZ chooses products to sell based on their excellent designs and proven reliability. So the quality is guaranteed.
We check all of your orders during the packing stage to make sure that the right accessories are included.
We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
All our products are covered by a 7-day policy for return and 14-day policy for exchange.
In essence this means that faulty products can be returned to IDOLWATCHES.BIZ, we will make the repairs or instant exchange and ship them back to you.
Address for return is submitted in the meanwhile of acquiring the return merchandise authorization (RMA).
Quality problem can be defined as obvious quality defects, not following the customization requirement of customer and size deviation from the original size criteria as well as required measurements.
For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customer shall submit the photographs to IDOLWATCHES.BIZ and IDOLWATCHES.BIZ may have the designated personnel to take the dispute and a reply will be offered within 24 hours.
Color aberration is existed due to the color effect by the PC monitor and weather condition. The quality problem is not included with color aberration. Quality problem shall refer to product blemish such as holes or serious discolored and craze on the product. The problems related to material differentia from the buyer’s imagination or when buyer using the product but not beautiful enough and the color is not fit etc which we will not regard them as the quality problem.
In case the serious damage or obvious color differentia that you made on the order when have the product received. Please contact our customer service as soon as possible. We will arrange your request for exchange or refund. Please make sure the product is unused and send it back to us within 7 days after you receiving it. Product can not be returned after the laundry.
By considering the uniqueness of the product in the event of the product is in Custom Made. We can offer you a revise service based on your requirement. The return or exchange of the product in is not accepted.
We don’t take any responsibility on the delay of your using the product if the processing of Custom Made order is delayed due to the late remittance of product fare and arise with dispute on item return or exchange.
We don’t accept the request for the return of your received product in the event of product did not meet your requirement on the change of style from the original product design. We shall strictly follow your requirement on the change of the original design of product after you paid for the relevant order you placed.
The intimate apparels are not acceptable for return or refund because those are comparatively personal and close fitting.
Please make sure the right size when you buy.
Payment security is our first priority. Online payment at IDOLWATCHES is ensured over 3 layers:
1. Network Layer: Security is guaranteed at this level with a powerful firewall.
2. Systematic layer: Anti-hawker, anti-virus and loophole scanning systems are in place.
3. Application layer: An SSL certificate issued by an industry renowned and respected authentication certificate provider is installed, providing confidentiality, authenticity, and integrity guarantees as well as a secure environment for online data input.
Payment Method
* Pay by Western Union
* Pay by Credit Card
We accept all major credit cards: Visa; MasterCard online, JCB, American Express.
The shipping address must be the same as the billing address. Credit cards that are due to expire within the next 5 days will not be accepted.
Some credit card company will deduct some fee (about 5%-12%) because of the exchange rate difference. If you meet this situation and do not want to pay this fee, please change to use another card to pay. In fact, we just receive the payment amount is as the same as our price shows.
Important note: Please make sure that your billing information submitted to IDOLWATCHES corresponds to the address where your credit card statements are received. This address should also be the same address that your credit card company has on file. If you are not sure of your correct billing address, please contact your credit card company for details. Billing and identity information that is inaccurate will delay the shipment of your order.
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IDOLWATCHES.NL is dedicated to improving its service and customer shopping experience. We use different shipping ways, because such an operation enables the shipping time to be as shortest as possible based on different countries and areas and also makes sure the shipping security and convenience.
It takes about 1-3 days for us to process your order. After it is shipped out,we will send you the tracking number once it is available.
1.Free Shipping is available for most of the countries around the world if the order is over $50.00; shipping fee $9.99 will be charged if the order is below $50.00. It takes 15-35 working days for the delivery.
2. ePacket shipping fee $9.99, it takes 10 - 25 working days for the delivery.
3. DHL/EMS Express Shipping is an alternative if you want to speed up the delivery time. A fee start from $29.99 (according to the actual weight) will be charged for Express shipping, which usually takes 7- 12 working days for the delivery.
4.DHL/EMS Express Shipping could not delivered to Germany, England, Italy, Lithuania, Netherlands, Portugal, Romania, Yugoslavia, Brazil, Mexico, Comoros, Israel, Jordan, United Arab Emirates, Oman, Egypt, Bahrain, Kuwait, Iran, Syria, Iraq, Turkey, Palestine, Lebanon, Yemen, Somalia, Djibouti, Qatar, Cyprus, Tunisia, Saudi Arabia, Morocco, Sudan, Libya, Algeria, Madeira Islands, Azores Islands and Belgium due to the high risk for these countries customs clearance.
5. Please kindly note that shipping is not available for the listed countries: Switzerland, Nigeria, and South Africa.
Note:
Countries with average delivery time within one month:
The United Arab Emirates, Ireland, Estonia, Bosnia-Herzegovina, Poland, Bulgaria, Iceland, Belgium, Denmark, Russia , Finland, South Korea, Belarus, Canada, Croatia, Lithuania, Luxembourg, Romania, Latvia, United States, Azerbaijan, Ecuador, Malta, Mexico, Norway, Portugal, Japan, Switzerland, Slovakia, Saudi Arabia, Slovenia, Turkey, Thailand, Taiwan, Ukraine, Spain, Italy, Germany, France, New Zealand, Singapore, Hungary, Hong Kong, Indonesia, United kingdom, India, Israel, Chile
Countries with average delivery time within two months:
Austria, Argentina, Brazil, Pakistan, Qatar, Nigeria, Sweden, Greece, Jordan, Lebanon
When the order has been disposed and shipped, we will inform you the tracking number by email. Then the customer can track status of the package by
https://www.17track.net/en
You can also contact your local post office to get the updated information about your package.
From July 2021, EU countries will cancel the tax exemption policy. By then, all goods will be subject to customs duties. Please pay customs duties in time to avoid unnecessary delays or additional costs. For details, please refer to the customs announcement of each country.
